A: We have 5 different base packages that have been designed around providing the best value possible. You may add extra features and options to each plan for a nominal fee. We provide custom quotes within 24 hours of request in case you need any special requirements.

A: Once your account gets close to the pre-paid limit (90%), an email will be sent to you regarding the situation and possible solutions. Once the quota has been exceeded, your site will be temporarily suspended until a solution has been reached or the next month’s pay period commences.

A: Once your account gets close to the pre-paid limit (90%), an email will be sent to you regarding the situation and possible solutions. Once the quota has been exceeded, you will be unable to receive any new email but will be able to send out as normal. Since you have full control over your domain, you can delete and suspend accounts as you see fit.

A: You can register a domain name when you sign up for an account for a yearly fee, depending on domain name availability. You will be required to supply the administrative contact information for the domain, so we can setup our DNS servers for the new domain and pass the full administrative control on to you. Alternatively, if you do not wish to purchase a domain you can select a name.punkmac.com for your domain name upon administrative approval.

A: Reselling your account on the punkmac.com network is strictly forbidden and subject to immediate suspension and possible termination of account.

A: We do not accept any forms of pornography on our network and is subject to suspension and termination of account. Any forms of illegal pornography such as child pornography will be reported to the proper authorities.

A: We do not offer SSH or Telnet access at this time on any of our servers. All of our plans include secure web-based account administration tools.

A: We currently only support native Linux and Unix based scripting languages, such as PHP, Perl, mod_perl, CGI and SSI.

A: Our system administrators build all of our servers from the ground up, so we do not rely on third-party software for our account management and support. Our highly skilled and trained programmers have developed many applications for client information and administrative use.

A: We offer round the clock email and online technical support via our online ticket system. Our support staff is ready to answer any of your network or service related questions. However, we cannot support third-party software applications outside of the scope of our services.

A: All accounts are setup within 24 hours of receipt of payment.

A: Yes you can. Prices for additional disk space, bandwidth or any other commodity can be found on the services page. Contact the helpdesk with your new order.

A: Custom services plans can be made upon your request. Because of the nature of special orders, please allow at least 24 hours before you receive your custom quote.

A: You get 1 shared IP for your domain. However, if you purchase a plan and require SSL (Secure server), you will receive a unique IP and be charged a small monthly fee.

A: All http 1.1 based sites, normal http://www.yourdomain.com/ websites use a common IP to reserve IP space on our network. Clients requiring SSL based sites will be assigned their IP for their usage for a small monthly fee.

A: We currently accept Cashiers Cheque, Money Order and PayPal, which is our preferred method of payment. For Cashiers Cheque and Money Order, please allow 7-10 business days for delivery and processing.

A: Termination of account is effective immediately upon request to our accounts department. Monthly fees for the current month are non-refundable and any outstanding fees must be paid in full at the time of cancellation.

A: Click here to sign up. A customer service representative will contact you shortly regarding your order.

A: Please email us with any questions at sales@punkmac.com and we will reply as soon as possible.